At ChangeNOW we are confident that the purpose of any service is to meet the needs of users. We try to provide the highest quality services to our customers and gain their trust. We are constantly collecting feedback from our users because their trust is crucial for us. We managed to get the highest rating among our competitors on TrustPilot and it is the most important criterion of the user trust for us. How did we achieve such a result?
First of all, our exchanger works as a friendly service for fast coin swaps, so all of the exchanges can be done quickly and simultaneously. All needed is to choose cryptocurrencies for exchange, specify the amount and the wallet address where you want to get the coins. We do not require users to register or to leave any personal data — none of it is stored inside the exchanger. We believe that a real cryptocurrency exchanger is a non-custodial one. We partner with the largest exchanges, and choose the most profitable rates for our users. In addition, we charge a stable commission of 0.5% with no hidden fees or unexpected charges.
If the client has any difficulties in the process or the funds did not get to them on time, our support team is always here to have your back with knowledgeable advice or funny GIFs and memes to make you calm while waiting — our operators quickly solve all the issues.
After the transaction ends, we ask the user to leave us a feedback on TrustPilot, and we give them a link. Thus, we collect a lot of reviews, and we can respond quickly to them and change the service for better. Most of the reviews on TrustPilot are positive, and this is only due to the coherence of our team and the desire to make a quality, stable and convenient product.
We listen to the wishes of users and constantly refine our service to make the cryptocurrency exchange even more convenient.