The best way to contact our support team
ChangeNow is a new generation exchanger. We offer not only the most rapid exchange at a favorable rate but also a prompt solution of any problems. Our exchanger is serviced by a large technical support team, which is ready to solve your problem quickly. If your transaction has not passed in a few minutes, you have any other difficulties with the money transfer or you just can not deal with the system, just contact us and we will resolve any troubles.
You can contact us in three ways.
Contact Us
On our site, there is a Contact us form, which you need to fill in to apply. Just click on the button, describe your problem and fill in the fields with the name and e-mail. This is the fastest way to contact our experts and get a solution. If you need to solve the problem with the delayed transfer, then you need to write just here.
Also, if the transaction fails, a form appears directly on the process page to send information about the issue.
Our specialists immediately receive a notification and are already rushing to your aid! If the form on the website is inconvenient for you, or you can not find a link to the exchange page, you can always write to our e-mail — support@changenow.io.
So that we can quickly solve your issue, give us maximum information — what kind of transaction you did, at what time, specify the amount and the number of the wallet. Any trifle will help us to understand more quickly what has gone wrong.
If you are registered on Facebook, you can contact us through our official community. Support staff is on duty there. However, in this case, your message may be considered a little slower. On Facebook, we do not solve technical issues but are ready to advise on the specifics of our service, to clarify any unclear points.
Bitcointalk and Reddit
In addition, you can also write us on special Bitcointalk and Reddit branches. This is the least prompt, but no less reliable way to get a reaction from us. We do not solve technical issues on Bitcointalk and Reddit but will be happy to read your opinions and suggestions about our service there.
Also, we are present at the TrustPilot service — without unnecessary modesty, we are proud that our rating on this service is 7.4 out of 10. If you read the reviews there, you will see that our technical support is particularly praised — and we try to keep it that way. If you have any questions as a result of using ChangeNOW, or you are dissatisfied with any options, please, feel free to write about this in any convenient way.
ChangeNOW works for you. We do our best to ensure that you do not have any problems with our service. But if certain difficulties still appear, immediately notify us. We are always glad to communicate with you. By applying for a solution, you will help to make our service better. We will cope with any difficulties as soon as possible.
